Job Description

Supervises Retail and/or Warehouse Recruiters for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, working directly with the Manager, Recruiting, Retail Hiring Managers, Retail & Warehouse leaders and other business leaders within the organization. Meets business goals and maintains large scale, fast paced high-volume and velocity as it relates to the recruiting lifecycle across multiple markets. Performs full-cycle recruiting to include the confirmation of staffing needs and managing postings, recruiting processes, assessments, and offers of employment.

Essential Duties and Responsibilities:

• Leads a team of Retail and/or Warehouse Recruiters to continuously innovate and improve the Company’s hiring practices through building and maintaining a candidate pool using varied and creative recruitment and sourcing methods including but not limited to data mining, social media, third-party recruitment tools, internet research, networking, associations, user groups, and Team Member referrals. An effective business partner who quickly understands the business goals, hiring needs, and position requirements.
• Serves as main point of contact and subject matter expert for business leaders regarding recruiting efforts and provides the tools necessary to assist them in making sound hiring choices through strategic planning and execution.
• Conducts market research on competitors and builds strategy incorporating all relevant competitor and market data.
• Informs recruiters and leaders of market data on an ongoing basis.
• Collaborates with Talent Acquisition and operational leadership to support grassroots, boots on the ground recruiting efforts. Including in-person outreach, visiting competitors, hiring events, etc. to attached high-quality talent.
• Builds relationships internally and collaborates effectively on cross-functional teams ensuring trust, confidence and credibility remain intact.
• Proactively partners with leaders across the organization to ensure accurate forecasting and hiring needs, and to ensure recruiting needs are fulfilled, and progress on recruiting goals and objectives is communicated.
• Builds a high-performing team through developing and implementing operational plans including clear goals and success metrics.
• Analyzes talent acquisition trends and metrics to identify, propose, and lead initiatives to close gaps or take advantage of opportunities; including but not limited to time to fill, net new hire ratios, vacancy rate, etc.
• Advises Managers and Team Members on staffing policies and procedures.
• Provides both positive and constructive feedback to all candidates and recruiters in a professional and factual manner.
• Responsible for full cycle recruitment, as appropriate.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews.
• Identifies and drives process improvement initiatives within the team/department to foster an environment of continuous improvement.
• Maintains regular in person attendance.
• Travels to company locations as needed.
• May perform duties after hours.
• Performs other related duties, if needed.

Minimum Qualifications (Education, Experience, Skills):

• High School diploma or GED
• 1 year of full cycle recruiting experience, preferably in fast paced Retail or Warehouse hiring
• 2+ years of experience managing a team
• Demonstrated ability to calmly address candidate and client challenges
• Experience with managing Applicant Tracking System (ATS)
• Self-starter with a track record of effectively managing multiple searches and projects simultaneously
• Excellent verbal and written communication skills
• Ability to speak and read English proficiently
• Ability to collaborate and work effectively in groups and in partnership with others, strong team player
• Strong customer service orientation
• Ability to multi-task and thrive in a fast-paced environment
• Proficient in MS Office Suite and social networking outlets
• Ability to attend in-person meetings and events locally and nationally as needed (up to 25% of the time)
• Ability to work in person at the Recruiting Center (51st Ave and Van Buren) 4 days per week, with flexibility to cover hours between 7am and 5pm
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [email protected] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website () to learn how to report it.

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